Private Patients: All private patient accounts are to be settled at the time of consultation. HICAPS is available for convenient immediate health insurance rebate claims for private fee paying patients and the clinics accept cheques, credit cards (except American Express or Diners) and EFTPOS. Please check with your health fund regarding your rebate entitlement. There is in most cases a gap to pay as well as the health fund rebate, this is dependant on the particular health fund and the rebate amount entitlement.
Workers’ Compensation Patients: You may have your accounts billed directly to the insurer, provided you have an approved Workers’ Compensation Claim and the appropriate medical certificates. Boyd Physiotherapy makes no out-of-pocket charge to the injured worker.
DVA Patients: Your account will be billed to DVA directly for physiotherapy services. A current doctor’s referral is necessary. Your referral remains active for 12 months from the date of referral. There is no out-of-pocket charge to the Veteran.
Motor Vehicle Accident Patients (Third Party Claims): Your accounts may be billed directly to the insurer, provided you have an approved claim and the appropriate medical certificates. There is no out-of-pocket charge to the patient.
Chronic Disease Management Program: Full payment is required at the time of treatment; there is an out-of-pocket cost for this service. The Medicare rebate can be claimed at the time using the HICAPS machine. The Medicare card and your debit (not credit) card are required at the time to facilitate this, as the Medicare rebate does not cover the full cost of the consultation.